To our customers dealing with the effects of COVID-19 (Coronavirus), please be assured that we remain committed to you and to the success of your business. Your health and well-being continue to be our priority, just as it is for our employees and the communities in which we work.

We are a global technology company, well prepared to work collaboratively across the world on a daily basis from remote locations. We will continue to support you in your initiatives to drive productivity, safety, and sustainability.

Our response to the evolving COVID-19 outbreak will remain aligned to the best science-based advice from regulatory agencies. We will, of course, respect your policies and procedures at all levels, as they relate to travel and visitors, ensuring the health and safety of all stakeholders.

Hexagon’s local leadership teams are agile and well prepared to act on all guidance to ensure minimal disruption to business.

Here’s a summary of the measures we are taking to counter global contamination:

• All non-essential travel stopped for the time being. (Primarily internal meetings and events.)
• Travel outside of home countries minimized to account for ever-changing guidelines
• Employees to work from home in areas identified as being at-risk; sick employees will follow WHO guidelines and seek medical advice
• Increased cleaning and sanitation across our offices with supplies provided to employees who may be impacted without access to work from home

Our local approach to customer service and support and our vast network of offices and employees globally means we can continue to provide local support onsite, following client guidelines.

Here’s how are we ensuring business continuity:

• Sufficient stock of major product lines remains available for the foreseeable future while we continue to work with suppliers
• Following a risk assessment performed with each vendor, we do not anticipate supply shortages. Certain components and parts may see delays globally across industries
• Production and logistics facilities continue to operate daily, following safe work procedures to ensure no delay in delivery
• Customer support functions are global, meaning there will be no disruption in the event of employees working from home
• Likewise, product development teams will continue to deliver on our roadmap, on schedule, with innovation projects and product improvement releases
• Our controlling function is business as usual for billing, collections and procurement, utilizing cloud-based platforms that ensure teams collaborate globally

In challenging times, the power of partnership is needed most. We are your business partner, dedicated to your success and committed to delivering on your expectations.

Sincerely,

Nick Hare, President, Mining division
Josh Weiss, COO/CDO Geosystems division
Hexagon AB